Last updated: November 4, 2026
This policy applies to purchases made in the THERESA M VIELLETTE online store (theviellette.shop/) from THERESA M VIELLETTE, Etiwanda, California. If a piece does not fit or is not what you expected, here is how returns work.
Summary
- Window: 30 days from delivery.
- Condition: unworn and unwashed, with the original tags attached, and no odour, make-up or perfume marks.
- Return postage: free within the US on the first return per order; you pay for additional returns from the same order.
- Refund: to the original payment method, 5–7 business days after we receive and check the item.
What can be returned
Cardigans and knit dresses that are unworn, unwashed and still have their tags. Try things on — we expect that — but do not wear them out of the house, wash them, or have them altered. Knitwear stretches when worn, so a piece that has been worn for an evening is no longer returnable.
What cannot be returned
Items that have been worn, washed, altered or returned without tags, and any piece with perfume, make-up or deodorant marks — knitwear picks these up and they do not come out. Final-sale items are marked on the product page and cannot be returned. This does not affect your rights if an item is faulty, not as described, or not fit for purpose.
How to start a return
Email admin@theviellette.shop with your order number and the item you want to return. We reply within one business day with a return label and instructions. Please do not send anything before you hear from us — parcels without a return reference take much longer to process.
Return address: THERESA M VIELLETTE, 16020 Maubert Ave Apt. 2, Etiwanda, CA 91739, USA.
Exchanges
Need another size or colour? Start a return for the item you have and place a new order for the one you want — that is faster than a postal exchange, and it holds your size before it sells out. If the size you need is out of stock, we will tell you when it returns.
Faulty or incorrect items
If something arrives damaged, has a dropped stitch or a stitching fault, or is not the item you ordered, email us within 14 days with photos. We cover return postage in full and send a replacement or a refund, including original shipping, as you prefer. Loose buttons and small repairs are also covered outside the return window — see the FAQ.
Late parcels
If tracking has not moved for seven days, or a parcel is marked delivered but missing, contact us and we will open a carrier claim. See our Shipping Policy for details.